Last Updated: July 8, 2026
By accessing and using the neo-prairie website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
Neo-prairie provides travel planning and booking services, including but not limited to:
We act as an intermediary between travellers and service providers. The actual services are provided by third parties such as hotels, airlines, tour operators, and local guides.
Bookings are confirmed only upon receipt of full payment or agreed deposit. All prices quoted are subject to availability at the time of booking confirmation.
Payment is required according to the schedule outlined in your booking confirmation. Methods of payment include bank transfer and major credit cards. Full payment is typically required at least 60 days before departure.
Prices are subject to change until booking is confirmed and deposit paid. Once confirmed, prices will only change in exceptional circumstances such as significant currency fluctuations or changes in taxes imposed by governments.
Cancellation terms vary depending on the services booked. Generally:
Specific cancellation terms for individual service providers may differ and will be communicated at time of booking.
We reserve the right to cancel bookings in cases of force majeure, insufficient participant numbers, or other circumstances beyond our control. In such cases, you will receive a full refund or the option to rebook alternative dates.
It is your responsibility to ensure you have:
While we provide guidance, we are not responsible for your failure to obtain necessary travel documents.
We strongly recommend comprehensive travel insurance covering medical expenses, trip cancellation, baggage loss, and personal liability. We can facilitate insurance arrangements but are not liable for any losses if you choose not to obtain insurance.
Neo-prairie acts as an agent in arranging services provided by independent suppliers. We are not liable for acts, errors, omissions, representations, warranties, breaches, or negligence of such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
We are not responsible for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, pandemic, or government actions.
Our maximum aggregate liability under or in connection with these terms, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you for the specific services giving rise to the claim.
You agree to:
We reserve the right to refuse service to anyone who behaves inappropriately or fails to comply with these responsibilities.
All content on this website, including text, graphics, logos, images, and software, is the property of neo-prairie or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
You agree not to:
If you have a complaint about our services, please notify us in writing within 30 days of completion of your travel. We will investigate and respond within a reasonable timeframe. Any disputes shall be governed by the laws of England and Wales, and parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. Please review our Privacy Policy to understand our data practices.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms of Use, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and neo-prairie regarding use of our services.
For questions about these Terms of Use, please contact:
Neo-prairie
42 Kensington Gardens
London SW7 2AP
United Kingdom
Email: [email protected]