Privacy Policy

Last Updated: July 8, 2026

Introduction

Neo-prairie ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our website or services.

Information We Collect

Personal Information

We collect information you provide directly, including:

  • Name and contact details (email address)
  • Travel preferences and requirements
  • Payment information when booking services
  • Communication records and correspondence

Automatically Collected Information

When you visit our website, we may collect:

  • Browser type and version
  • Device information and IP address
  • Pages visited and time spent on our site
  • Referral sources

How We Use Your Information

We use collected information to:

  • Process and fulfill travel service bookings
  • Communicate about your enquiries and bookings
  • Improve our website and service offerings
  • Send relevant travel information and updates (with your consent)
  • Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity to provide our services
  • Your explicit consent where required
  • Legitimate business interests
  • Legal compliance obligations

Data Sharing and Disclosure

We may share your information with:

  • Service providers who assist in delivering our travel services (accommodation providers, transport companies, local guides)
  • Payment processors for transaction handling
  • Legal authorities when required by law

We do not sell your personal data to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for seven years for accounting and legal purposes.

Your Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Data Transfers

When arranging travel to destinations outside the United Kingdom, your information may be transferred to service providers in those locations. We ensure appropriate safeguards are in place for such transfers.

Cookies

Our website uses cookies to enhance functionality and user experience. Please refer to our Cookies Policy for detailed information.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this privacy policy or our data practices, contact:

Neo-prairie
42 Kensington Gardens
London SW7 2AP
United Kingdom
Email: [email protected]